Utilities Business Transformation delivers enduring benefits
Benefits
Unipart worked alongside this customer to develop PEx to address the core objectives and build lasting change capability. Change leads were coached in the delivery of structured projects across the business. Each project focused on: • Operational improvement and training in core lean tools (over 10,500 employees) • Creating a culture of problem solving, continuous improvement and sharing best practice. Our approach to business change has delivered significant cultural, engagement and financials benefits: • Substantial financial benefit of over £200m (UK ROI of 9:1) • 627 process improvement projects (major end-to-end projects to focused Rapid Improvement Events) • 230 internal improvement practitioners across the UK and US • 400 leaders engaged, trained and coached in PEx ways of working to ensure sustainable change • 309 KPI dashboards, linking team performance through to leadership objectives • Significant cultural change by actively involving the front line employees and leaders in driving continuous improvement.
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